Insurance

Understanding What Customers Need at All Life Stages

Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.

Sallybase property and casualty insurance bpo solutions, whether processing and decisioning claims or interacting directly with customers, are designed to look beyond sales to helping companies understand how and why customers want to use the product.

How we do it

  • Blended onshore-offshore solutions allow "follow the sun" processing of medical bill reviews of worker's compensation claims, data entry of personal injury claims, and mailroom scanning and indexing of insurance claims forms.
  • Partnership with Colibrium sales, service, and wellness automation software gives our clients access to the most comprehensive sales and service technology platform available today.
  • Our custom Fulfillment organization processes over 3M pieces per year and includes; welcome kits, letters, brochures, coupons, product shipments, data entry, order management, and scanning.
  • Our holistic back office solutions include full document management, application processing and policy issuance, data/transaction processing and reconciliation, dispute investigation and settlement, bill generation and dispatch, and transaction level fraud detection.
  • A unified approach to marketing, sales, care management, product and service teams work together across traditional, online, social media and mobile channels.
  • Customer Effort Score (CES) reduction strategies that ensure faster issue resolution with fewer escalations, transfers, and repeat contacts.

Consumer Electronics & Technology

We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.

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Telecommunications & Media

Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.

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Retail & e-Commerce

Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.

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Consumer Packed Goods

CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.

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Public Sector

We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.

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Banking

Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.

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Healthcare

Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.

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Insurance

Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.

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Travel, Transportation & Hospitality

While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.

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Ready to Work Smarter?

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