Healthcare

The healthcare industry as we know it is rapidly changing. Cost-containment, radically new approaches to reimbursement, and healthcare consumerism are pressures that can strain your operations, and also your customer relationships. At Sallybase, we have the holistic lifecycle management expertise to build long-term relationships that engage, satisfy, and retain your members and patients. As partners in operational excellence, Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.

What We Can Do for You

As a client partner of 5 of the top 10 U.S. healthcare payers, multi-state health systems, and large provider groups, Sallybase brings transformational care management to these critical areas:

  • Nurse support - Our 1,100+ nurses are supported by a health information line and nurse triage, level-of-care assessments, and wellness solutions.
  • Integration of front- and back-office - Sallybase has proven success of $20 billion in claims payout, 12 million customer interactions, reduced rework, and increased NPS, for both payers and providers, supported by industry-leading compliance - HIPAA, GLBA , URAC, ISO 9000, ISO 27000, SAS 70.
  • Scale - Sallybase employs more than 10,000+ Healthcare professionals, to provide our expansive capabilities and solutions to 100,000,000 members served.
  • Global experience - Sallybase insurance market service delivery across 80 countries is seamless and consistent service from nearly 30,000 personnel in the U.S., Canada, U.K., Philippines, India, and Jamaica.
  • Consultative approach - We provide a cost-containment focus that comprises solutions across marketing, engagement channels, and CX strategy.
  • Wellness management - Sallybase specializes in health risk at enrollment, case and utilization management, and healthy products.

Consumer Electronics & Technology

We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.

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Telecommunications & Media

Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.

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Retail & e-Commerce

Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.

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Consumer Packed Goods

CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.

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Public Sector

We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.

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Banking

Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.

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Healthcare

Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.

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Insurance

Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.

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Travel, Transportation & Hospitality

While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.

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Ready to Work Smarter?

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