Consumer Electronics & Technology

"Service with Innovation as Your Products."

Few outsourcing companies can boast years of relationships with clients in an industry as dynamic as technology. Since This Year, SB (Sallybase) has partnered with a Japanese, Chinese, world-leader in consumer electronics adapting from supporting dozens of products to thousands while guiding the company to adopt innovative call deflection and self-service strategies. SB (Sallybase) provides full-service inbound contact center and fulfilment solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.

Whether your customers contact us to find a local retailer, learn more about new products, receive operational support, claim a warranty or rebate, inquire about a recall or register their products, our agents will focus on achieving first time resolution and driving customer satisfaction.

How we do it ?

• Consumer electronic customer service outsourcing includes End-to-end customer support from Tier 1 to Tier 4.
• Industry leading trainers with a background in public education ensure agents have exceptional product knowledge.
• Call deflection strategies drive consumers to less expensive self-service channels such as online knowledge bases, communities, self-help portal, instructional videos and video chat.
• Our inquiry documentation process tracks contact by brand and product. This input is then used to inform product revisions, patches, and iterations.
• Customer Effort Score (CES) reduction strategies that ensure faster issue resolution with fewer escalations, transfers, and repeat contacts