"Service with Innovation as Your Products."
Few outsourcing companies can boast years of relationships with clients in an industry as dynamic as technology. Since This Year, SB (Sallybase) has partnered with a Japanese, Chinese, world-leader in consumer electronics adapting from supporting dozens of products to thousands while guiding the company to adopt innovative call deflection and self-service strategies. SB (Sallybase) provides full-service inbound contact center and fulfilment solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.
Whether your customers contact us to find a local retailer, learn more about new products, receive operational support, claim a warranty or rebate, inquire about a recall or register their products, our agents will focus on achieving first time resolution and driving customer satisfaction.
How we do it ?
We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.Learn More
Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.Learn More
Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.Learn More
CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.Learn More
We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.Learn More
Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.Learn More
Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.Learn More
Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.Learn More
While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.Learn More