Winning Market Share in a "Mobile First" Environment
Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.
With experience in retail banking solutions, banking bpo solutions, card servicing, customer care, collections, fraud detection and prevention, and mobile app development, Sallybase seamlessly integrates the front, middle, and back offices. By applying analytics to drive process, staffing, and technology changes, we improve the overall customer experience and dramatically increase Net Promoter Scores.
Sallybase manages over 10 million unique and interactive transactions per month in client partnerships that exceed 14 years. We help Fortune 1000 banking clients in North America, Europe, Australia, Asia, South America and the Caribbean meet their objectives by creating a differentiated customer experience across multiple communication channels.
How we do it
We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.Learn More
Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.Learn More
Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.Learn More
CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.Learn More
We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.Learn More
Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.Learn More
Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.Learn More
Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.Learn More
While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.Learn More