Banking

Winning Market Share in a "Mobile First" Environment

Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.

With experience in retail banking solutions, banking bpo solutions, card servicing, customer care, collections, fraud detection and prevention, and mobile app development, Sallybase seamlessly integrates the front, middle, and back offices. By applying analytics to drive process, staffing, and technology changes, we improve the overall customer experience and dramatically increase Net Promoter Scores.

Sallybase manages over 10 million unique and interactive transactions per month in client partnerships that exceed 14 years. We help Fortune 1000 banking clients in North America, Europe, Australia, Asia, South America and the Caribbean meet their objectives by creating a differentiated customer experience across multiple communication channels.

How we do it

  • Exceptional front line service is just our baseline. We apply speech and text analytics to identify call drivers, monitor customer sentiment, and understand how to better align our people, process, and technology to improve the overall customer experience.
  • Using proven processes and technologies to better segment customers, anticipate their needs, and target more relevant offers, we increase revenue uplift.
  • By deploying call deflection strategies such as self-help portals, social CRM, IVR optimization, CRM integration, and website modifications, Sallybase saves our banking clients millions of dollars each year.
  • Taking a holistic view of the customer experience, we develop and support mobile apps and ensure a seamless customer experience regardless of channel.
  • By handling front- and back-office tasks simultaneously, Sallybase provided the growth from one LOB and 25 FTEs in a single location to seven LOBs and 800+ FTEs in four centers across two countries.
  • Our PCI compliance ensures your customer data is always protected.
  • Customer Effort Score (CES) reduction strategies that ensure faster issue resolution with fewer escalations, transfers, and repeat contacts.

Consumer Electronics & Technology

We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.

Learn More

Telecommunications & Media

Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.

Learn More

Retail & e-Commerce

Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.

Learn More

Consumer Packed Goods

CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.

Learn More

Public Sector

We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.

Learn More

Banking

Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.

Learn More

Healthcare

Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.

Learn More

Insurance

Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.

Learn More

Travel, Transportation & Hospitality

While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.

Learn More

Ready to Work Smarter?

Contact Us