Delivery Options


Consistent, excellent service experiences across all locations, contact types, channels, and languages.

Global Support as Your Business Changes and Grows

It can be an enormous challenge for companies to deliver excellent customer experiences across multiple service programs, channels, geographies, and languages. With a huge global footprint, extensive resources, and deep expertise and experience, Sallybase can help you solve your customer experience challenges just about anywhere in the world. Our Global Operating Model ensures consistent and excellent customer experiences at any Sallybase contact center location, in every channel Sallybase supports, and in any language Sallybase serves.

Home Agent

A home agent staffing solution with proven security, technology, compliance, and operational expertise.

The Perfect Balance of Quality, Availability, and Cost

Home agents represent a huge talent pool with specialized skills, licenses, education, and certifications. Tapping into that talent pool can bring far greater scheduling flexibility, higher quality, more satisfied customers, improved business continuity, and reduced costs. Sallybase’s home agent program combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents. With extensive experience in both brick-and-mortar and home agent solutions, we can help you blend your home agent infrastructure into your physical contact center for a seamless operation.

Multilingual Hubs

Scalable, flexible, and efficient support with many languages handled in smaller queues in one center.

Built to Scale Your Language Needs

Expanding overseas? Growing your customer service capabilities across languages and locations can be a daunting challenge. Supporting 58 languages in 31 countries, Verifin has the experience and global footprint to help you add languages and capabilities as your business changes and grows. Our multilingual hub model is ideal for smaller-scale language needs, supporting many different languages in one cost-effective location.

Regardless of which languages you need to support, the Verifin Global Operating Model provides the principles, processes, and tools for a standardized, optimized approach across any and all Verifin locations. The result is consistent customer experiences, greater customer satisfaction, and improved quality and efficiency—wherever your business wants to grow.

Consumer Electronics & Technology

We provide solutions to consumer electronics manufacturers around the world, integrating multiple customer interaction channels to maximize customer satisfaction and reduce cost.

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Telecommunications & Media

Supporting a diverse and ever-changing product suite cost effectively while maintaining customer loyalty and driving higher average revenue per user is a challenging balance.

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Retail & e-Commerce

Digital innovation has shifted power from brands to customers. The customer is now in control and delivering an exceptional customer experience means providing service in the channels they prefer 24x7.

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Consumer Packed Goods

CPG companies are challenged by the need to balance traditional retail and wholesale channels with the need to follow consumers into emerging channels such as mobile and social.

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Public Sector

We understands the need for efficient delivery & timely resolution. We work with government departments & public sector organisations to deliver cost effective services to meet public expectations.

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Retail banking customers service solutions research, purchase and manage increasingly complex banking services on demand using mobile devices anytime, anywhere. The channels through which customers interact with banks provide challenges, but also opportunities.

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Sallybase has the healthcare domain knowledge and innovation to deliver optimized outcomes.

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Increased competition, slow growth, and consolidation in the insurance industry means the ability to provide an exceptional customer experience across the lifecycle needs to be a crucial part of your differentiation strategy.

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Travel, Transportation & Hospitality

While airlines and hotels grapple with the shift toward more direct interaction with consumers, independent of travel agents, they also need to balance an increased demand for offer personalization and a transition to online customer contact channels.

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Ready to Work Smarter?

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